Refund policy

Last updated: 14 November 2026

Because our services are custom digital work, refunds depend on how far a project has progressed. This policy explains when a refund applies.

1. Before work begins

If you cancel within 7 days of paying the advance and before any design or development work has started, you receive a full refund of the advance.

2. After work begins

Once work has started, payments cover time already spent and are non-refundable for completed milestones. If you cancel mid-milestone, any amount paid beyond the work completed is refunded.

3. Care plans

Care plans can be cancelled at any time and stop at the end of the current billing month. Fees already paid for the current month are not refunded.

4. Our cancellation

If we are unable to complete a project, we refund any amount paid for work not yet delivered.

5. How refunds are paid

Approved refunds are processed within 5–7 business days to the original payment method. Your bank or payment provider may take additional time to show the credit.

6. Requesting a refund

Email hello@dtechno.dev with your name, invoice number and reason for the request. We respond within 2 business days.

7. Contact

Dtechno, 1698, Shreeram Nagar, G.H. Board, Chhaprabhatha Road, Amroli, Chorasi, Surat, Gujarat – 394107, India. Email: hello@dtechno.dev